Store Lead & Customer Experience Champion

Portland Leather Goods; Somerville (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Comprehensive Health Coverage -Medical

401k with company match

Paid time off

Employee discount

Career Growth Opportunities

Job summary

Portland Leather Goods in Somerville, MA is seeking a Store Key Holder to manage daily operations in the absence of management and uphold an exceptional customer experience across our retail and eCommerce platforms.

You will open/close, handle cash, train associates, maintain merchandising standards, and promote promotions and loyalty programs while ensuring a safe, welcoming environment.

Qualifications

• Minimum 1 year retail experience in leadership or key holder position.
• Minimum of 2 years' experience in retail, store operations, and customer experience.
• Strong customer service and communication skills.
• Ability to handle cash and POS systems accurately.
• Familiarity with POS systems and the ability to learn new systems, Shopify experience is a plus!
• Reliable, responsible, and comfortable working independently.

Responsibilities

• Perform opening and closing duties, including securing the store, managing alarms, and preparing registers.
• Create lasting relationships and fun memories with our customers
• Ensure the sales floor, backroom, and checkout areas are organized, clean, and merchandised according to company standards.
• Assist with inventory processes, including receiving, stocking, and product replenishment.
• Provide exceptional customer service by greeting customers, assisting with product selection, and resolving concerns.
• Support sales goals by engaging customers and promoting current promotions or loyalty programs.
• Provide a safe working and shopping environment by following all safety policies and procedures
• Handle returns, exchanges, and transactions accurately and professionally.
• Projects a positive, enthusiastic attitude to inspire and motivate others to achieve store goals.
• Act as the lead on duty when store management is not present.
• Support team members by providing direction, maintaining productivity, and ensuring adherence to company policies.
• Help train new associates on store procedures, customer service expectations, and product knowledge.

Skills

Leadership in retail

Retail operations

Customer service

Cash handling & POS

Shopify familiarity

Tools

Shopify

POS systems

Job description

Portland Leather Goods in Somerville, MA is seeking a Store Key Holder to manage daily operations in the absence of management and uphold an exceptional customer experience across our retail and eCommerce platforms.

You will open/close, handle cash, train associates, maintain merchandising standards, and promote promotions and loyalty programs while ensuring a safe, welcoming environment.