Part-Time Retail Keyholder: Customer Experience Leader

Portland Leather Goods; Salem (NH); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Paid time off

401k with company match

Employee discount

Career Growth Opportunities

Job summary

Portland Leather Goods, located in Salem, NH, seeks a part-time Key Holder to support store operations at Tuscan Village. You will lead the team in the absence of management, ensure a high-quality customer experience, and manage daily sales activities.

The role emphasizes opening/closing duties, inventory support, and promoting promotions while maintaining a standout leather product presentation.

Qualifications

• Minimum 1 year retail experience in leadership or key holder position.
• Minimum of 2 years' experience in retail, store operations, and customer experience.
• Strong customer service and communication skills.
• Ability to handle cash and POS systems accurately.
• Familiarity with POS systems and the ability to learn new systems, Shopify experience is a plus!

Responsibilities

• Perform opening and closing duties, including securing the store, managing alarms, and preparing registers.
• Create lasting relationships and fun memories with our customers.
• Ensure the sales floor, backroom, and checkout areas are organized, clean, and merchandised according to company standards.
• Assist with inventory processes, including receiving, stocking, and product replenishment.
• Provide exceptional customer service by greeting customers, assisting with product selection, and resolving concerns.
• Support sales goals by engaging customers and promoting current promotions or loyalty programs.
• Provide a safe working and shopping environment by following all safety policies and procedures
• Handle returns, exchanges, and transactions accurately and professionally.
• Lead on duty when store management is not present.
• Train new associates on store procedures, customer service expectations, and product knowledge.

Skills

Retail leadership

Customer service

POS systems

Shopify

Tools

POS systems

Shopify

Job description

Portland Leather Goods, located in Salem, NH, seeks a part-time Key Holder to support store operations at Tuscan Village. You will lead the team in the absence of management, ensure a high-quality customer experience, and manage daily sales activities.

The role emphasizes opening/closing duties, inventory support, and promoting promotions while maintaining a standout leather product presentation.