Keyholder (Full-time) - Assembly Row (Somerville, MA)

PORTLAND LEATHER MANAGEMENT LLC; Somerville (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Coverage

401k with company match

Paid time off

Employee discount

Career growth opportunities

Job summary

Portland Leather Goods is seeking a confident Store Key Holder at our Assembly Row location in Somerville, MA. You will lead a team, guide customer interactions, and ensure the store runs smoothly while maintaining the highest standards of service and product knowledge.

You will manage opening/closing, assist with inventory, handle transactions, and help guests with promotions and loyalty programs. Join a fast-paced, customer-obsessed team dedicated to quality and care.

Qualifications

• Minimum 1 year in a leadership or key holder role.
• Minimum 2 years in retail, store operations, and customer experience.
• Strong customer service and communication skills.
• Ability to handle cash and POS systems accurately.
• Familiarity with POS systems; Shopify experience is a plus.

Responsibilities

• Perform opening and closing duties and secure the store.
• Build lasting relationships with customers and provide an exceptional experience.
• Keep sales floor, backroom, and checkout areas organized and merchandised.
• Assist with inventory activities: receiving, stocking, replenishment.
• Support promotions and loyalty programs to aid sales goals.
• Lead on duty when management is absent and train new associates.

Skills

Leadership

Customer service

Communication

POS systems

Shopify

Cash handling

Inventory management

Tools

Shopify

POS systems

Job description

At Portland Leather Goods, we love people, and people love, Love, LOVE our bags. We are CUSTOMER OBSESSED. We strive to provide a customer journey that is determined by each individual Customer's needs. Our shared values of Integrity, Empowerment, Trust, Versatility, Respect, and Empathy define who we are and are required in every Customer and Team interaction. We need retail leaders who can lead teams with the same passion and commitment!Our customers have built a vibrant community online, and we want to welcome them into our stores with that same great energy! As part of our store management team, you will guide, mentor, and coach your team to deliver a memorable customer experience, anticipate and balance the needs of the business, and embrace our phenomenal products with the enthusiasm of our customers. It sounds simple, but it’s a high bar because our customers are freaking amazing! If this sounds like you, we would LOVE to hear from you!This is a full time position that will work up to 40 hours a week and will be available to work over the weekend at our location at Assembly Row in Somerville, MA. Additional hours may be required during peak seasons. If this sounds like the perfect fit for you, tell us more in your cover letter!Profile Summary:The Store Key Holder is responsible, in the absence of the management team, for the total relationship between Portland Leather Good’s retail store/eCommerce platform and its Customers. The Store Key Holder will be responsible for driving the persistent focus on the customer experience to ultimately lead to revenue and profits. The Store Key Holder reports directly to the Store Manager.Primary ResponsibilitiesPerform opening and closing duties, including securing the store, managing alarms, and preparing registers.Create lasting relationships and fun memories with our customersEnsure the sales floor, backroom, and checkout areas are organized, clean, and merchandised according to company standards.Assist with inventory processes, including receiving, stocking, and product replenishment.Provide exceptional customer service by greeting customers, assisting with product selection, and resolving concerns.Support sales goals by engaging customers and promoting current promotions or loyalty programs.Provide a safe working and shopping environment by following all safety policies and proceduresHandle returns, exchanges, and transactions accurately and professionally.Projects a positive, enthusiastic attitude to inspire and motivate others to achieve store goals.Act as the lead on duty when store management is not present.Support team members by providing direction, maintaining productivity, and ensuring adherence to company policies.Help train new associates on store procedures, customer service expectations, and product knowledge.Requirements for the positionTo fulfill this Customer-centric role, the Key Holder must possess leadership skills, including:Minimum 1 year retail experience in leadership or key holder position.Minimum of 2 years' experience in retail, store operations, and customer experienceStrong customer service and communication skills.Ability to handle cash and POS systems accurately.Familiarity with POS systems and the ability to learn new systems, Shopify experience is a plus!Reliable, responsible, and comfortable working independently.Ability to move merchandise with appropriate equipment to and from backroom and sales floorAbility to place and arrange items on all shelves and racksAbility to climb and descend ladders while carrying merchandiseAbility to lift 30 pounds or more with assistanceAbility to be on your feet for a minimum of 8 hours per shift and to continuously move around all areas of the storeAbility to stand, walk, kneel, or balance for a duration of timeAbility to read and comprehend instructions, reports, and information on computer/register screens as well as input information into computerThe work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of their position, absent undue hardship.What we can offer you!Comprehensive Health Coverage - Medical, Dental, and Vision Insurance to keep you and your family covered401k with company match - We match up to 4% to help you build your financial futurePaid time off - We want you to take time to rest, recharge, and show up at your bestEmployee discount - Exclusive savings on our productsCareer Growth Opportunities - A dynamic role with room to learn, grow, and advance your careerAbout Portland LeatherWe have come a long way since the garage days! Portland Leather Goods was established in early 2016 by our founder Curtis Matsko. Before Portland Leather Goods, you couldn’t find a simply designed, affordable bag made from high quality full–grain leather. Even if the aesthetic and the price were right, the leather felt and looked cheap, or worse, it wasn’t even real leather! In order to get a beautiful full grain leather bag, you had to spend a fortune. We’re proud to make a leather bag with classic appeal at a price everyone can feel good about.At Portland Leather Goods, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected status. We welcome applicants from all backgrounds to join our team.This position requires the employee to reside in the same state as the assigned retail store location due to operational and compliance requirements.Portland Leather Goods participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.Please review our Job Applicant Privacy NoticeCheck us out at www.portlandleathergoods.com and on Instagram @Portlandleather