Store Lead: Cash & Customer Experience

cngholdingsinc; Abilene (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

CNG Holdings, Inc. is seeking an Assistant Store Manager to represent the brand in customer service excellence and regulatory compliance across our Check N Go, Allied Cash Advance, and Cash Store family stores.

Responsibilities include educating customers on financial products, handling cash, and maintaining high service standards while ensuring accurate transactions and adherence to federal regulations. Must be able to travel within the district as needed.

Qualifications

• High school diploma, GED, or equivalent experience.
• 1+ year(s) of experience with sales, customer service, and/or cash handling preferred.
• Strong customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.

Responsibilities

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to customers that meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
• Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
• Respond professionally and accurately to customers, explaining possible solutions and ensuring the customer feels supported and valued.

Skills

Customer service

Active listening

Verbal communication

Written communication

MS Office

Education

High school diploma

Job description

CNG Holdings, Inc. is seeking an Assistant Store Manager to represent the brand in customer service excellence and regulatory compliance across our Check N Go, Allied Cash Advance, and Cash Store family stores.

Responsibilities include educating customers on financial products, handling cash, and maintaining high service standards while ensuring accurate transactions and adherence to federal regulations. Must be able to travel within the district as needed.