Store Supervisor — Banking & Customer Experience Lead

TD Bank Group; Wilmington, Northern (DE, KY); Hybride; USD 33 000 - 47 000; Plein temps

Résumé du poste

TD Bank Group in Wilmington, Delaware is seeking a Store Supervisor (Limestone) to lead a team, oversee teller and platform operations, and handle customer escalations. The role emphasizes coaching staff, driving service and sales outcomes, and maintaining strict adherence to bank policies and risk controls.

Strong communication and organizational skills are essential for success. The position requires 2+ years of customer-facing or sales experience, a HS diploma or GED, and preferred notary

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and/or sales.
• Notary License preferred.
• Supervisory or leadership experience in customer service.

Responsabilités

• Supervise day-to-day team activities to ensure operational excellence and compliance.
• Lead and coach the team to deliver effective customer service and sales conversations.
• Manage teller side, platform, and customer escalations when needed.
• Drive store objectives and maintain risk and regulatory standards.

Connaissances

Customer service

Sales involvement

Coaching

Strong communication

Formation

HS Diploma or GED

Undergraduate degree preferred

Outils

Outlook

Lotus Notes

Word

Excel

Description du poste

TD Bank Group in Wilmington, Delaware is seeking a Store Supervisor (Limestone) to lead a team, oversee teller and platform operations, and handle customer escalations. The role emphasizes coaching staff, driving service and sales outcomes, and maintaining strict adherence to bank policies and risk controls.

Strong communication and organizational skills are essential for success. The position requires 2+ years of customer-facing or sales experience, a HS diploma or GED, and preferred notary