Store Leader - Banking Ops & Customer Experience

TD Bank; Whiting (NJ); On-site; USD 32,029 - 42,361; Full time

Job summary

TD Bank is seeking a Store Supervisor in Manchester, NJ to oversee daily operations and lead a team in delivering exceptional customer service. This role involves managing the store, ensuring compliance with bank standards, and driving sales through effective team leadership.

The ideal candidate will have experience in customer service and a proven track record in sales and staff supervision. A high school diploma is required, with a preference for an undergraduate degree. This is a full-time position with operational and administrative responsibilities.

Qualifications

• 2+ years related experience in customer service and sales.
• Proven ability to lead and coach a team effectively.
• Strong communication skills are essential.

Responsibilities

• Supervise daily activities to meet operational objectives.
• Drive team performance in customer service and sales.
• Manage customer complaints and escalations effectively.

Skills

Customer service

Sales strategies

Team leadership

Problem solving

Financial literacy

Education

HS Diploma or GED required; undergraduate degree preferred

Tools

Microsoft Outlook

Lotus Notes

Microsoft Word

Microsoft Excel

Job description

TD Bank is seeking a Store Supervisor in Manchester, NJ to oversee daily operations and lead a team in delivering exceptional customer service. This role involves managing the store, ensuring compliance with bank standards, and driving sales through effective team leadership.

The ideal candidate will have experience in customer service and a proven track record in sales and staff supervision. A high school diploma is required, with a preference for an undergraduate degree. This is a full-time position with operational and administrative responsibilities.