Store Keyholder — Customer Experience & Sales Leader

Torrid; Akron (OH); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

50% associate discount

Monthly discount coupon

Mental health resources

Sick time

401K with company match

Employee Stock Purchase Program

Tuition reimbursement

Job summary

Torrid is hiring a Keyholder in Akron, OH to support store management in daily operations and deliver an exceptional shopping experience. You will lead by example in selling, coaching the team, and ensuring KPI achievement while maintaining a welcoming, well-presented store environment.

The role requires strong multitasking, adaptability to fashion trends, and a flexible schedule including holidays and weekends. Join Torrid to contribute to a diverse, inclusive team and grow with the brand.

Qualifications

• Retail management experience in a specialty/apparel setting.
• Proven ability to lead teams to meet sales goals.
• Strong customer service and selling skills.

Responsibilities

• Support store management in daily operations and KPI achievement.
• Demonstrate selling skills and drive add-on sales.
• Maintain merchandise presentation and inviting store environment.
• Perform register functions and manage promotions.
• Act as Manager on Duty when needed.
• Work a flexible schedule including holidays, nights, weekends.

Skills

Retail management

Sales driven

Team leadership

Customer service

Tools

POS system

Job description

Torrid is hiring a Keyholder in Akron, OH to support store management in daily operations and deliver an exceptional shopping experience. You will lead by example in selling, coaching the team, and ensuring KPI achievement while maintaining a welcoming, well-presented store environment.

The role requires strong multitasking, adaptability to fashion trends, and a flexible schedule including holidays and weekends. Join Torrid to contribute to a diverse, inclusive team and grow with the brand.