Store Key Holder: Lead Customer Service & Ops

Gopuff; Santa Clarita (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance (for—

Job summary

BevMo! by Gopuff in Valencia, CA seeks a dependable Key Holder to manage opening and closing duties and support the store during peak times.

You will greet customers, provide product recommendations, and help new staff learn procedures while ensuring accurate cash handling and merchandise presentation. This role offers opportunity to develop leadership in a busy retail environment, with benefits for full-time employees and a chance to contribute to a growing network that blends BevMo!

Qualifications

• 1+ years leadership experience in retail, grocery, military, restaurant or equivalent experience.
• Ability to work with fluid schedules; be available during peak hours of operation and availability to support stores on nights, weekends, holidays, etc.
• Basic math skills and proficiency in cash handling.
• Team-oriented mentality.
• Ability to lift up to 49 pounds.

Responsibilities

• Provide excellent customer service by greeting and establishing rapport with customers while informing them of the products and services
• Arrive early to open the store and leave late to close the store
• Will assist the store in periods of high volume and provide support for new employees
• Knowledge of in house products to provide customers with recommendations
• Assist with inventory management tasks such as restocking merchandise, conducting inventory counts, and identifying discrepancies.
• Process cash transactions accurately and efficiently, including opening and closing tills, counting cash, and preparing deposits.
• Operating scanners, cash registers, and other electronics
• Follow proper age verification policies
• Ensuring all prices and quantities are accurate and providing a customer receipt
• Processing refunds and exchanges
• Monitor the sales floor to prevent theft and minimize loss, including conducting bag checks and ensuring adherence to security procedures.
• Store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, and bathrooms
• Train new employees on store procedures, product knowledge, and customer service standards

Skills

Leadership experience

Cash handling

Basic math

Team oriented

Flexible hours

Lift up to 49 pounds

Education

High School Diploma or equivalent

Tools

Cash registers

Job description

BevMo! by Gopuff in Valencia, CA seeks a dependable Key Holder to manage opening and closing duties and support the store during peak times.

You will greet customers, provide product recommendations, and help new staff learn procedures while ensuring accurate cash handling and merchandise presentation. This role offers opportunity to develop leadership in a busy retail environment, with benefits for full-time employees and a chance to contribute to a growing network that blends BevMo!