Store Key Holder: Open/Close Lead & Customer Champion

Gopuff Becomes First Instant Commerce Company; San Jose (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time

EAP through AllOne Health

Job summary

BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team.

This role opens and closes the store, supports management in their absence, and assists during peak periods to drive sales and deliver excellent customer service. You will train new employees, manage cash and tills, assist with inventory, ensure pricing accuracy, uphold store cleanliness, and help prevent loss through vigilant security procedures.

Qualifications

• 1+ years leadership experience in retail, grocery, military, restaurant or equivalent.
• Ability to work with fluid schedules, including nights, weekends, holidays, etc.
• Basic math and cash handling skills.
• Team-oriented mentality.
• Ability to lift up to 49 pounds.
• High School Diploma or equivalent.

Responsibilities

• Provide excellent customer service by greeting customers and informing them of products and services.
• Open and close the store; assist in periods of high volume.
• Train new employees on store procedures, product knowledge, and customer service standards.
• Assist with inventory management tasks such as restocking merchandise and conducting counts.
• Process cash transactions, count tills, and prepare deposits.
• Operate scanners, cash registers, and other electronics; verify age policies.
• Ensure pricing accuracy and provide receipts; handle refunds and exchanges.
• Monitor the sales floor to prevent theft and minimize loss; follow security procedures.
• Maintain cleanliness of the sales floor, stock room, lockers, and bathrooms.

Skills

Leadership

Cash handling

Customer service

Teamwork

Inventory management

Lifting 49 lbs

Education

High School Diploma or equivalent

Job description

BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team.

This role opens and closes the store, supports management in their absence, and assists during peak periods to drive sales and deliver excellent customer service. You will train new employees, manage cash and tills, assist with inventory, ensure pricing accuracy, uphold store cleanliness, and help prevent loss through vigilant security procedures.