Store Key Holder & Customer Experience Leader

Boot Barn; Gilroy (CA); On-site; USD 54,443,000 - 65,904,000; Full time

Benefits offered by this job

Hourly pay

Store discount

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Flexible schedules

Growth opportunities

Job summary

Boot Barn in Gilroy, CA is seeking a full-time or part-time Key Holder to deliver an exceptional in-store experience and support store partners. You will lead by example, demonstrate product knowledge, and supervise cash handling at POS.

You will work with the leadership team to drive sales, mentor team members, maintain merchandising standards, and help with opening/closing procedures while adhering to policy.

Qualifications

• 1 to 2 years of retail sales experience.
• Strong leadership, communication, time management and organization skills.
• Availability to work nights, weekends and holidays.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.

Skills

Retail sales

Leadership

Communication

Time management

Organization

Job description

Boot Barn in Gilroy, CA is seeking a full-time or part-time Key Holder to deliver an exceptional in-store experience and support store partners. You will lead by example, demonstrate product knowledge, and supervise cash handling at POS.

You will work with the leadership team to drive sales, mentor team members, maintain merchandising standards, and help with opening/closing procedures while adhering to policy.