Retail Key Holder & Customer Experience Leader

Boot Barn; Ontario (OH); On-site; USD 26,000 - 38,000; Full time

Job summary

Boot Barn is seeking a Key Holder to engage customers, support store leadership, and help drive sales in partnership with the team.

The role emphasizes exceptional service, product knowledge, merchandising, POS transactions, and assisting with opening/closing procedures to ensure smooth operations and strong performance.

This position requires punctuality, teamwork and a professional appearance to uphold Boot Barn’s standards.

Responsibilities

• Foster a service and selling culture to build customer relationships.
• Become an expert in product categories and communicate features and benefits to customers.
• Maintain and achieve metrics such as UPT, ADT, add-ons and customer data capture rates.
• Be informed about current promotions and advertisements.
• Maintain merchandising standards and assist with floor moves, displays and store housekeeping.
• Assist with processing merchandise and replenishing floor stock.
• Accurately complete sales transactions and manage cash at POS.

Job description

Boot Barn is seeking a Key Holder to engage customers, support store leadership, and help drive sales in partnership with the team.

The role emphasizes exceptional service, product knowledge, merchandising, POS transactions, and assisting with opening/closing procedures to ensure smooth operations and strong performance.

This position requires punctuality, teamwork and a professional appearance to uphold Boot Barn’s standards.