Store IT Support Specialist

DTLR, Inc; United States; On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Sick leave

Parental leave

Paid time off

Job summary

DTLR, Inc. is seeking a Store Support Specialist to join our IT help desk supporting stores, corporate office, and distribution centers. You will handle hardware, software, and connectivity issues, document resolutions, and assist with store POS and back-end systems.

Responsibilities include onsite store training, running test scripts, coordinating with IT on system capabilities, and assisting with new store setups. A strong communicator with 3+ years in a corporate help desk is ideal.

Qualifications

• Associates Degree or the equivalent in job-related experience.
• Microsoft, Cisco, Citrix, and VMWare certifications encouraged
• 3 years Help Desk experience in a corporate environment supporting PC, laptop, and application support in a Microsoft environment
• Experience with a ticketing system (e.g. Dell KACE, Track-IT, HEAT, etc.)

Responsibilities

• Technical support for hardware, software, and connectivity issues at store locations.
• Recognition, research, isolation, resolution, and follow-up steps for issue resolution.
• Confers with IT group to obtain information on limitations and capabilities of existing system and capabilities required for optimizing end user productivity.
• Enter data into computer system to store, retrieve, and manipulate data for analysis of system capabilities and requirements.
• Documents all support contacts, the action taken, and problem resolution
• Onsite training in local stores to enhance knowledge base.
• Run test scripts on various back end test systems and the test POS systems.
• Support new store set up and installation of hardware and software.
• Other Duties as assigned.

Skills

Windows OS

Windows Server

MS Exchange/SQL

Linux/Citrix/VMware

Nagios

Ticketing systems

Communication skills

Help desk experience

On-call rotation

Education

Associate degree or equivalent

IT certifications (Microsoft, Cisco, Citrix, VMware) encouraged

Job description

DTLR, Inc. is seeking a Store Support Specialist to join our IT help desk supporting stores, corporate office, and distribution centers. You will handle hardware, software, and connectivity issues, document resolutions, and assist with store POS and back-end systems.

Responsibilities include onsite store training, running test scripts, coordinating with IT on system capabilities, and assisting with new store setups. A strong communicator with 3+ years in a corporate help desk is ideal.