IT Helpdesk Specialist — Fast-Paced POS & Remote Support

Books A Million; Birmingham (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance

Paid time off

Employee discounts

401(k) plan

Job summary

Books-A-Million is seeking an IT Helpdesk Support Technician to assist employees with hardware, software, and POS issues. The role emphasizes fast, quality customer service in a high-volume environment, using remote desktop and phone support to resolve problems for corporate and store staff.

You will troubleshoot in a client/server network, manage tickets, and provide remote assistance, ensuring smooth daily technology operations and adherence to company standards.

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to troubleshoot technical issues in real time and provide effective problem resolution.
• Strong attention to detail and organizational skills.

Responsibilities

• Troubleshoot, isolate, and resolve IT and POS hardware/software issues in a client/server network environment.
• Troubleshoot Windows servers in bound/unbound networks supporting store servers.
• Troubleshoot LAN/WAN systems and equipment; support Microsoft Office, Adobe Acrobat, and web apps for staff.
• Utilize ticketing software to document status and resolutions; escalate as needed.
• Provide remote support via phone and remote desktop tools; assist publishers with product use via publisher portal.

Skills

Verbal communication

Written communication

Customer service

Troubleshooting

Attention to detail

Education

High school diploma or GED

Tools

Ticketing systems

Remote desktop tools

POS systems

Job description

Books-A-Million is seeking an IT Helpdesk Support Technician to assist employees with hardware, software, and POS issues. The role emphasizes fast, quality customer service in a high-volume environment, using remote desktop and phone support to resolve problems for corporate and store staff.

You will troubleshoot in a client/server network, manage tickets, and provide remote assistance, ensuring smooth daily technology operations and adherence to company standards.