Retail IT Support Specialist

R555US DTLR, Inc.; United States; On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Sick Leave

Parental Leave

Paid Time Off

Job summary

DTLR, Inc. is seeking a Store Support Specialist to provide daily IT support for stores, corporate offices, and distribution centers. You will resolve hardware, software, and connectivity issues and maintain store registers and PCs. Onsite training and end-user support are included.

The role requires proven Help Desk experience, strong communication, and proactive incident handling, with on-call rotation for after-hours support in a fast-paced retail environment.

Qualifications

• 3 years Help Desk experience in a corporate environment.

Responsibilities

• Provide technical support for hardware, software, and connectivity at store locations.
• Identify, research, isolate, resolve, and follow up on issues.
• Coordinate with IT to understand system capabilities and requirements.

Skills

Windows OS

Linux

Citrix

VMware

Nagios

Thin Clients

Ticketing systems

Communication

Problem solving

Education

Associates Degree or equivalent

Certifications: Microsoft, Cisco, Citrix, VMware encouraged

Tools

Dell KACE

Track-IT

HEAT

Job description

DTLR, Inc. is seeking a Store Support Specialist to provide daily IT support for stores, corporate offices, and distribution centers. You will resolve hardware, software, and connectivity issues and maintain store registers and PCs. Onsite training and end-user support are included.

The role requires proven Help Desk experience, strong communication, and proactive incident handling, with on-call rotation for after-hours support in a fast-paced retail environment.