Store-in-Store Mobile Expert — Tech Solutions & Sales

T-MOBILE USA, Inc.; Avon (MA); Presencial; USD 26 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Disability insurance

Life insurance

Discounts

Resumo da oferta

Mobile Experts at T-Mobile USA, Inc. deliver a high-energy, customer-centric retail experience in a fast-paced store setting. You will educate customers, demonstrate value, and drive solutions across wireless products and services.

Training, onboarding, and collaboration with home store locations are key parts of the role. You will engage with customers, exceed sales targets, and build lasting relationships through proactive interactions and effective use of digital tools.

Qualificações

• 6 Months Of Customer Service and/or Sales Experience, Retail Environment (Preferred).
• 30 Days T-Mobile Mobile Associate Experience (Required).
• Customer Satisfaction: Passionate Customer Advocate With The Desire To Be Yourself When Connecting And Having Fun With Our Customers. (Required).
• Team Building: Desire To Be A Part Of The Game-Changing T-Mobile Store Team. (Required).
• Retail Sales: Competitive Drive And Confidence To Succeed In A Fast-Paced Sales Environment. (Required).
• At least 18 years of age
• Legally authorized to work in the United States

Responsabilidades

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• As a Mobile Expert, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. You will continuously learn and improve your skills to provide the best possible experience for our customers.
• Partner with home store locations to properly/fully on-board customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
• Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction.
• Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Conhecimentos

Customer Service

Sales

Communication

Formação académica

High School Diploma

Ferramentas

POS systems

Descrição da oferta de emprego

Mobile Experts at T-Mobile USA, Inc. deliver a high-energy, customer-centric retail experience in a fast-paced store setting. You will educate customers, demonstrate value, and drive solutions across wireless products and services.

Training, onboarding, and collaboration with home store locations are key parts of the role. You will engage with customers, exceed sales targets, and build lasting relationships through proactive interactions and effective use of digital tools.