Store-in-Store Mobile Expert: Customer & Tech Advocate

T-MOBILE USA, Inc.; Birmingham (AL); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is hiring Store-in-Store Mobile Associates to be the face of our brand in a warehouse/club kiosk setting.

You will educate, demonstrate, and recommend solutions while delivering outstanding customer experiences and helping customers stay connected to what matters most. You will undergo training, learn new skills, products, and processes, and contribute to high-quality service in a fast-paced environment.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment. (Preferred)

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
• Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources. You will continuously learn and improve your skills to provide the best possible experience for our customers! Will perform skills practicing, knowledge sharing, and store operations.
• At T-Mobile, we are passionate about providing excellent customer experiences, being friendly, and engaging with customers. We can connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty with every interaction. As a member of our team, you are committed to providing exceptional service, and to exceeding customer expectations. You will proactively attract potential customers to further drive sales activity in your location. You can follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.

Skills

Customer Education

Sales

Customer Communications

Product Knowledge

Customer Referrals

Sales Prospecting

Consultative Selling

Coaching

Customer Needs Identification

Communication

Leadership

Customer Satisfaction Management

Sales Techniques

Customer Service

Customer Engagement

Relationship Building

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring Store-in-Store Mobile Associates to be the face of our brand in a warehouse/club kiosk setting.

You will educate, demonstrate, and recommend solutions while delivering outstanding customer experiences and helping customers stay connected to what matters most. You will undergo training, learn new skills, products, and processes, and contribute to high-quality service in a fast-paced environment.