Store-in-Store Mobile Expert: Customer-Focused Sales

T-MOBILE USA, Inc.; Garden Grove (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate for a fast-paced, high-traffic retail setting. You will engage customers, demonstrate and sell solutions, and help them navigate self-serve tools and the T-Mobile app.

This role requires a High School diploma and at least 6 months of customer service or sales experience, with a focus on delivering exceptional service, building relationships, and achieving performance targets in a dynamic team setting.

Qualifications

• High School Diploma/GED (Required)
• Minimum 6 months of customer service or sales experience
• Retail environment experience preferred

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully on-board customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
• Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations. You will proactively reach out to potential customers to further drive sales activity in your location. You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.
• Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Skills

Customer service

Sales

Retail environment

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate for a fast-paced, high-traffic retail setting. You will engage customers, demonstrate and sell solutions, and help them navigate self-serve tools and the T-Mobile app.

This role requires a High School diploma and at least 6 months of customer service or sales experience, with a focus on delivering exceptional service, building relationships, and achieving performance targets in a dynamic team setting.