Store Host & Team Leader

L'Occitane En Provence; Pittsburgh (Allegheny County); Hybrid; USD 34,000 - 39,000; Full time

Job summary

L'Occitane En Provence at Ross Park Mall in Pittsburgh is seeking a Store Manager to craft a premium guest experience and lead a vibrant team. You will host guests, mentor staff, and drive sales through service excellence in a beauty environment.

The right candidate has retail or hospitality leadership experience, strong communication, an entrepreneurial mindset, and a passion for skincare. Familiarity with clienteling and basic technology is a plus.

Qualifications

• Previous supervisor experience in retail or hospitality management.
• Strong Leadership and communication skills.
• Entrepreneurial attitude with background in a sales-driven environment.
• Mindset focused on customer satisfaction (internal and external customers).
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling advantageous.
• Basic Technology Skills

Responsibilities

• Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: You create personalized experiences for your guests and proactively address all their needs.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.
• Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution-focused approach when challenges arise.
• Foster a Team Culture: Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.
• Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.

Skills

Leadership

Communication

Entrepreneurial

Customer focus

Technology basics

Clienteling

Tools

POS systems

Job description

L'Occitane En Provence at Ross Park Mall in Pittsburgh is seeking a Store Manager to craft a premium guest experience and lead a vibrant team. You will host guests, mentor staff, and drive sales through service excellence in a beauty environment.

The right candidate has retail or hospitality leadership experience, strong communication, an entrepreneurial mindset, and a passion for skincare. Familiarity with clienteling and basic technology is a plus.