Beauty Advisor - Full Time - Ross Park Mall

L'OCCITANE Group (B Corp); Pittsburgh (Allegheny County); On-site; USD 20,000 - 23,000; Full time

Job summary

L’Oréal? No, L’OCCITANE Group is seeking a Full-Time Beauty Host at Ross Park Mall to greet guests and create a serene, sensory shopping experience. You will engage with customers, guide needs, and support store operations while maintaining an inviting atmosphere.

The role emphasizes hospitality, problem-solving and teamwork, with a focus on skincare and fragrance. It offers compensation aligned with hourly retail wages and a customer-centric environment.

Qualifications

• Excellent communication and friendly guest interactions are essential.
• Sales-driven background with a proactive attitude is preferred.
• Focus on customer satisfaction and delivering a sensory experience.
• Interest in skincare, body care and fragrance is beneficial.
• Adaptability and flexibility to support store operations.
• Basic technology skills to assist with point-of-sale and digital tools.

Responsibilities

• Be the Host: greet every guest with warm hospitality and a sensorial experience.
• Prioritize Guest Experience by anticipating needs and exceeding expectations.
• Keep an Open Mind: welcome feedback and maintain a growth mindset.
• Let Success Drive You: support store operations and customer needs first.
• Foster a Team Culture: mentor colleagues and cultivate positive, inclusive teamwork.
• Communicate with Care: collaborate effectively with diverse personalities.

Skills

Communication

Creative problem solving

Entrepreneurial mindset

Customer satisfaction

Skincare interest

Adaptability

Basic technology

Job description

Who You Are:

Embark on a serene journey as a Full-Time Beauty Host with L’Occitane at Ross Park Mall. Where your expertise will not only enhance the physical beauty of our customers but also engage their senses in a tranquil experience. We are seeking an individual passionate about creating a sensory oasis within our beauty space. You will choreograph an experience that lingers in the memory of everyone entering our iconic yellow doors.

The Fundamentals of What You’ll Do:

• Be the Host: Greet every guest as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: Anticipate the needs of your guests and strive to exceed their expectations.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.
• Let Success Drive You: Support & assist with all store operations, policies, and procedures, you are encouraged to take the initiative by solving problems and putting the customers’ needs first.
• Foster a Team Culture: Offer direction, mentorship, and encouragement to your colleagues cultivating a team culture that is both positive and inclusive.
• Communicate with Care: Collaborate and be varied with communication styles as well as individual personalities within the team.

We value hearing from individuals who possess:

• Strong communication skills and creative problem-solving ability.
• Entrepreneurial attitude with a background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Interest in skincare, body care and fragrance is beneficial.
• Adaptability and flexibility are recommended
• Basic Technology Skills

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills, skills are trainable.

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

The pay range for this position is $14.57 - $16.75 per hour (depending on skills and experience)