Beauty Host: Sensory Experience & Guest Concierge

L'OCCITANE Group (B Corp); Pittsburgh (Allegheny County); On-site; USD 17,000 - 22,000; Full time

Job summary

L’Oréal? Wait no: L’Occitane Ross Park Mall seeks a Beauty Host to greet guests and create a serene, sensorial experience in-store. You’ll engage customers, showcase products, and drive satisfaction through personalized service.

This role emphasizes hospitality, teamwork, and a proactive approach to store operations while representing a renowned skincare and fragrance brand at a mall location in Pittsburgh.

Qualifications

• Excellent communication and problem-solving abilities.
• Entrepreneurial attitude with a background in a sales-driven environment.
• Customer-satisfaction mindset (internal and external customers).
• Interest in skincare, body care and fragrance is beneficial.
• Adaptability and flexibility are recommended.
• Basic technology skills.

Responsibilities

• Be the Host: greet every guest as if they were a cherished guest in your home, offering a sensorial experience.
• Prioritize Guest Experience: anticipate the needs of your guests and strive to exceed their expectations.
• Keep an Open Mind: welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.
• Let Success Drive You: support and assist with store operations, policies, and procedures; take initiative to solve problems and put customers' needs first.
• Foster a Team Culture: offer direction, mentorship, and encouragement to colleagues; cultivate a positive and inclusive team culture.
• Communicate with Care: collaborate and adapt communication styles to different personalities within the team.

Skills

Strong communication

Sales-driven

Customer service

Adaptability

Job description

L’Oréal? Wait no: L’Occitane Ross Park Mall seeks a Beauty Host to greet guests and create a serene, sensorial experience in-store. You’ll engage customers, showcase products, and drive satisfaction through personalized service.

This role emphasizes hospitality, teamwork, and a proactive approach to store operations while representing a renowned skincare and fragrance brand at a mall location in Pittsburgh.