Store Growth Lead — Customer-Centric Sales & Team Coach

Staples; Los Angeles (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k) with company match

Full medical, dental and vision

Associate discounts

Discounts at retailers

And many more benefits

Job summary

Staples, Inc. in Los Angeles is seeking Assistant Managers to drive sales, service and customer engagement in the store. You and your team will build loyalty by delivering total solutions to meet customers' needs and grow the business.

You will guide your team in being positive, inclusive, and collaborative while helping customers achieve their goals. Hiring immediately. Provide strong leadership in community, customer service, sales, and team development, ensure the store culture reflects

Qualifications

• 2+ years managing a sales team in a retail or services industry.
• Experience managing and coaching a team in a customer-centric, solutions-based environment.
• Must be able to engage and speak to customers and understand their needs.
• Strong communication, organization, planning and adaptability to changing business priorities.
• Review results against business goals and strategies and deliver plans for growth and improvement.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to work cooperatively in a high paced and sometimes stressful environment.
• Ability to lift/move materials in the 10 - 50 pound range, climb ladders, stand and walk continuously.

Responsibilities

• Provide strong leadership in community, customer service, sales, and team development.
• Ensure store culture embodies Staples values and its commitment to the community.
• Develop a high-performing team focused on providing an exceptional store experience, consultative selling, driving conversions and providing total solutions to every customer.
• Develop team to deliver results through coaching, training, and role playing.
• Attain sales and services goals, profit margin and execution of store operations.
• Establish business cadence for sales readiness.
• Provide direction daily for merchandising opportunities within the store.
• Assist with delegating operational tasks in partnership with the GM.
• Shared responsibility for total store operations and cost control as well as acting as the Floor Leader.
• Champion company initiatives, being adaptable and flexible to change and responsibilities.
• Experience using financial metrics to track sales progress to drive profitable sales and margins.
• Ability to network and engage with the community.

Skills

Team management

Customer engagement

Communication

Coaching

Adaptability

Retail experience

Job description

Staples, Inc. in Los Angeles is seeking Assistant Managers to drive sales, service and customer engagement in the store. You and your team will build loyalty by delivering total solutions to meet customers' needs and grow the business.

You will guide your team in being positive, inclusive, and collaborative while helping customers achieve their goals. Hiring immediately. Provide strong leadership in community, customer service, sales, and team development, ensure the store culture reflects