Store Growth & Experience Leader

Gap Inc; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Gap Inc. in New York seeks a General Manager to lead a store team, delivering a profitable business plan and exceeding metrics. You connect brand vision with in-store execution across Customer Operations, Merchandising, Product Operations and talent development to create a best-in-class customer experience.

You will coach teams, implement SOPs, and drive sales growth while promoting inclusivity and community involvement. Strong leadership and communication skills are essential.

Qualifications

• 3-5 years of retail experience leading others.
• College degree or equivalent experience preferred.
• Demonstrated ability to deliver results.
• Ability to effectively communicate with customers and employees.
• College degree preferred.
• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays.
• Ability to travel as required.
• Business Acumen skills.
• Established time management skills.
• Strong planning and prioritization skills.

Responsibilities

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators.
• Drive profitable sales through forecasting and scheduling.
• Manages store budget for daily operations in support of the P&L.
• Builds highly productive teams through sourcing, selecting and developing people.
• Accountable for team performance through coaching and feedback.
• Teaches and trains to build capabilities.
• Leads the implementation and execution of all Standard Operating Procedures and initiatives.
• Creates an inclusive environment.
• Implements action plans to maximize efficiencies and productivity.
• Performs Service Leader duties.
• Represents the brand and understands the competitors.
• Promotes community involvement.
• Leverages OMNI to deliver a frictionless customer experience.
• Ensures all compliance standards are met.

Skills

Retail leadership

Communication

Time management

Planning & prioritization

Customer service

Team development

Problem solving

Business acumen

Education

College degree

Job description

Gap Inc. in New York seeks a General Manager to lead a store team, delivering a profitable business plan and exceeding metrics. You connect brand vision with in-store execution across Customer Operations, Merchandising, Product Operations and talent development to create a best-in-class customer experience.

You will coach teams, implement SOPs, and drive sales growth while promoting inclusivity and community involvement. Strong leadership and communication skills are essential.