Store GM: Growth, Guest Experience & Team Leader

Tempe Warner Rd; Tempe (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Discounted drinks

Flexible hours

Growth opportunities

Team recognition programs

Job summary

Swig is seeking a General Manager in Tempe to lead daily store operations, ensure top service, and maintain Swig quality. You will hire, train, and mentor staff, manage inventory, scheduling, and cash controls, and drive customer satisfaction in a fast-paced environment.

The role requires strong leadership, excellent communication, and a passion for hospitality. Join a team focused on growth, fun, and delivering happy moments in every cup.

Qualifications

• Experience leading a hospitality or food-service team.
• Strong focus on customer experience and service quality.
• Proven ability to train and develop staff.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee daily store operations to meet Swig standards.
• Lead staff, handle hiring, training, and performance issues.
• Ensure food/drink quality, safety, and presentation.
• Manage opening/closing procedures and deposits.
• Foster a positive, productive team environment.
• Address customer concerns and deliver memorable service.

Skills

Leadership

Customer service

Staff training

Communication

Job description

Swig is seeking a General Manager in Tempe to lead daily store operations, ensure top service, and maintain Swig quality. You will hire, train, and mentor staff, manage inventory, scheduling, and cash controls, and drive customer satisfaction in a fast-paced environment.

The role requires strong leadership, excellent communication, and a passion for hospitality. Join a team focused on growth, fun, and delivering happy moments in every cup.