Growth‑Driven Ops Lead & Guest Experience

100096 - Swig Cave Creek; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Discounted Drinks & Cookies

Flexible hours

Opportunities for Growth

Company-wide competitions

Job summary

Swig is hiring an Assistant Manager in Phoenix to oversee daily restaurant operations, lead a friendly team, and ensure top-tier customer experiences. You’ll mentor staff, manage labor, and uphold Swig’s high standards in both front-of-house and back-of-house areas.

The role emphasizes leadership, teamwork, and delivering an exceptional guest experience, with opportunities to grow, flexible hours, and a fast-paced, fun environment. This position is full-time and on-site.

Qualifications

• Leadership and team-building abilities.
• Excellent written and verbal communication.
• Strong customer service orientation.
• Ability to multitask in a fast-paced restaurant.
• Food handler's permit and reliable transportation.

Responsibilities

• Oversee day-to-day restaurant operations, ensuring Swig’s standards are met in both FOH and BOH.
• Train, develop, mentor, and communicate with staff to foster a positive work environment and achieve success.
• Act as the primary point of contact for customer service and manage online reviews.
• Drive sales growth and manage labor costs to improve profitability.
• Monitor and optimize operational efficiency, including prep, stocking, and staging.
• Adjust staffing schedules to ensure adequate coverage and manage labor costs.
• Assist with weekly reports, inventory management, and operational documentation.
• Uphold company values, enforce policies, and maintain a safe, clean, and organized environment.
• Complete store checklists, manage deposits, and ensure smooth operations.
• Stock, prep, and rotate food, supplies, and chemicals for smooth service.
• Craft quality drinks and food by following Swig’s procedures.
• Communicate clearly with guests and teammates to ensure a smooth, seamless experience.
• Assist with to-go and delivery orders, ensuring accuracy and timely service.
• Collaborate with your team to meet goals and create a welcoming atmosphere.
• Offer add-ons and special menu items, helping customers discover new favorites and enhancing their experience.
• Follow all company policies and procedures to uphold our standards and values.
• Perform other duties as needed.

Skills

Leadership

Customer Service

Communication

Teamwork

Multitasking

Job description

Swig is hiring an Assistant Manager in Phoenix to oversee daily restaurant operations, lead a friendly team, and ensure top-tier customer experiences. You’ll mentor staff, manage labor, and uphold Swig’s high standards in both front-of-house and back-of-house areas.

The role emphasizes leadership, teamwork, and delivering an exceptional guest experience, with opportunities to grow, flexible hours, and a fast-paced, fun environment. This position is full-time and on-site.