Store General Manager: Profit, People & Experience

Gap Inc; Bennington (VT); On-site; USD 75,000 - 110,000; Full time

Job summary

Gap Inc. is seeking a General Manager to lead the store team and drive profitable sales growth across Customer Operations, Merchandising, Product Operations, and talent development.

You will coach teams to deliver a best-in-class customer experience, manage budgets, forecast and schedule, and ensure compliance with standards while representing the brand in the community. This role demands strong leadership, strategic thinking, and hands-on execution across all store functions to meet and exceed

Qualifications

• 3-5 years of retail experience leading others.
• College degree or equivalent experience preferred.
• Demonstrated ability to deliver results.
• Ability to effectively communicate with customers and employees.
• College degree preferred.
• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays.
• Ability to travel as required.
• Business Acumen skills.
• Established time management skills.
• Strong planning and prioritization skills.

Responsibilities

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators
• Drive profitable sales through forecasting and scheduling
• Manages store budget for daily operations in support of the P&L
• Builds highly productive teams through sourcing, selecting and developing people
• Accountable for team performance through coaching and feedback.
• Teaches and trains to build capabilities.
• Leads the implementation and execution of all Standard Operating Procedures and initiatives
• Creates an inclusive environment
• Implements action plans to maximize efficiencies and productivity
• Performs Service Leader duties
• Represents the brand and understands the competitors
• Promotes community involvement
• Leverages OMNI to deliver a frictionless customer experience
• Ensures all compliance standards are met

Skills

Retail leadership

People management

Budgeting

Customer service

Education

College degree or equivalent experience

Job description

Gap Inc. is seeking a General Manager to lead the store team and drive profitable sales growth across Customer Operations, Merchandising, Product Operations, and talent development.

You will coach teams to deliver a best-in-class customer experience, manage budgets, forecast and schedule, and ensure compliance with standards while representing the brand in the community. This role demands strong leadership, strategic thinking, and hands-on execution across all store functions to meet and exceed