Retail General Manager: Lead Profit, People & Experience

Gap; Barrington (IL); On-site; USD 57,000 - 77,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer hours

401(k) with company match

Employee stock purchase plan

Medical, dental, vision and life保险

Job summary

Gap is hiring a General Manager to lead store teams, drive profitable sales, and translate brand vision into shop-floor experiences. You will oversee Customer Operations, Merchandising, Product Operations, and talent development to ensure a best-in-class customer journey.

You will coach teams to achieve KPIs, manage budgets, and partner with leadership to forecast, schedule, and optimize store performance while maintaining a vibrant, inclusive store culture.

Qualifications

• 3-5 years of retail experience leading others.
• College degree or equivalent experience preferred.
• Demonstrated ability to deliver results.
• Ability to effectively communicate with customers and employees.
• College degree preferred.
• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays
• Ability to travel as required
• Business Acumen skills
• Established time management skills
• Strong planning and prioritization skills

Responsibilities

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators
• Drive profitable sales through forecasting and scheduling
• Manages store budget for daily operations in support of the P&L
• Builds highly productive teams through sourcing, selecting and developing people
• Accountable for team performance through coaching and feedback.
• Teaches and trains to build capabilities.
• Leads the implementation and execution of all Standard Operating Procedures and initiatives
• Creates an inclusive environment
• Implements action plans to maximize efficiencies and productivity
• Performs Service Leader duties
• Represents the brand and understands the competitors
• Promotes community involvement
• Leverages OMNI to deliver a frictionless customer experience
• Ensures all compliance standards are met

Skills

Retail leadership

Communication skills

Time management

Planning and prioritization

Education

College degree or equivalent experience

Job description

Gap is hiring a General Manager to lead store teams, drive profitable sales, and translate brand vision into shop-floor experiences. You will oversee Customer Operations, Merchandising, Product Operations, and talent development to ensure a best-in-class customer journey.

You will coach teams to achieve KPIs, manage budgets, and partner with leadership to forecast, schedule, and optimize store performance while maintaining a vibrant, inclusive store culture.