Retail Store GM: Profit, People & Customer Experience

The Gap, Inc.; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

The Gap, Inc. is seeking a General Manager to lead store teams and execute a profitable business plan, aligning brand vision with in-store experience. You will drive profitable sales through forecasting, scheduling, and budget management, while building productive teams and coaching for results.

Responsibilities include leading SOPs, promoting inclusivity, optimizing operations, delivering a frictionless Omni-channel customer experience, and ensuring compliance across all store activities.

Qualifications

• 3-5 years of retail experience leading others.
• Demonstrated ability to deliver results.
• Ability to effectively communicate with customers and employees.
• College degree preferred.
• Ability to travel as required.

Responsibilities

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators
• Drive profitable sales through forecasting and scheduling
• Manages store budget for daily operations in support of the P&L
• Builds highly productive teams through sourcing, selecting and developing people
• Accountable for team performance through coaching and feedback.
• Teaches and trains to build capabilities.
• Leads the implementation and execution of all Standard Operating Procedures and initiatives
• Creates an inclusive environment
• Implement action plans to maximize efficiencies and productivity
• Performs Service Leader duties
• Represents the brand and understands the competitors
• Promotes community involvement
• Leverages OMNI to deliver a frictionless customer experience
• Ensures all compliance standards are met

Skills

Retail leadership

Team leadership

Communication skills

Time management

Planning and prioritization

Education

Bachelor's degree preferred

Job description

The Gap, Inc. is seeking a General Manager to lead store teams and execute a profitable business plan, aligning brand vision with in-store experience. You will drive profitable sales through forecasting, scheduling, and budget management, while building productive teams and coaching for results.

Responsibilities include leading SOPs, promoting inclusivity, optimizing operations, delivering a frictionless Omni-channel customer experience, and ensuring compliance across all store activities.