Store General Manager: Growth, Operations & People Leader

Gap Inc; Oak Park (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Gap Inc is seeking a General Manager to lead store teams in delivering a profitable business plan and meeting key metrics. You will drive profitable sales growth across Customer Operations, Merchandising, Product Operations, and talent development, ensuring Oscar-level customer experiences.

You will coach behaviors to align with the brand vision, mentor a high-performing team, and partner with leadership to optimize store performance.

Qualifications

• 3–5 years of retail leadership experience.
• Strong communication and people skills.
• Ability to coach and develop teams.
• Customer-focused and results-driven.

Responsibilities

• Analyze results, identify opportunities and drive KPIs with leadership.
• Forecast and schedule to drive profitable sales.
• Manage store budget for daily operations and P&L.
• Build productive teams through recruiting and development.
• Coach performance and provide feedback.
• Teach and train to build capabilities.
• Lead execution of SOPs and initiatives.
• Create an inclusive environment.
• Maximize efficiencies and productivity through action plans.
• Perform Service Leader duties.
• Represent the brand and monitor competition.
• Promote community involvement.
• Leverage OMNI to deliver frictionless customer experience.
• Ensure all compliance standards are met.

Skills

Retail leadership

Team management

Communication

Education

College degree

Job description

Gap Inc is seeking a General Manager to lead store teams in delivering a profitable business plan and meeting key metrics. You will drive profitable sales growth across Customer Operations, Merchandising, Product Operations, and talent development, ensuring Oscar-level customer experiences.

You will coach behaviors to align with the brand vision, mentor a high-performing team, and partner with leadership to optimize store performance.