Store General Manager — Lead, Grow & Serve

Books A Million; Clarksville (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Books-A-Million is seeking a General Manager to lead the day-to-day operation of the store, in partnership with the management team, to maximize sales and customer service.

You will oversee store operations, supervise staff, manage schedules and budgets, recruit talent, and build community relations while upholding company policies and standards.

This role requires strong leadership, excellent communication, and a track record of driving profits in a retail environment.

Qualifications

• 21 years of age or older.
• High school diploma or equivalent required, college degree in business-related field preferred.
• Previous management experience.
• Strong customer service skills.
• Demonstrated ability to act in a mature and conscientious manner.
• Ability to supervise a large number of associates.
• Strong decision-making, communication, and merchandising skills.
• Successful completion of all required background screenings.

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all company policies, procedures, and guidelines.
• Maintains the physical security of the Books-A-Million store they are assigned, and in doing so is a key-holding member of management.
• Plans, organizes, and directs store activities with the assistance of other store management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Ensures efficient product flow within the store.
• Recruits and hires talent for the store team.
• Coaches, trains, and develops the Management staff.
• Facilitates effective communication to all store associates through daily briefings, and weekly and monthly meetings.
• Creates the store schedule to provide adequate coverage for all aspects of the store.
• Enhances store’s reputation by establishing and maintaining good community relations and partnerships.
• Drops off bank deposit and picks up change order as needed
• Picks up café grocery supplies (milk, baked goods, etc.) as needed
• Creates schedules and daily agendas to match store business needs.
• Performs other duties as assigned.
• *Duties may vary depending on store size or store volume.

Skills

Leadership

Customer Service

Communication

Team Management

Education

High school diploma

Business degree preferred

Job description

Books-A-Million is seeking a General Manager to lead the day-to-day operation of the store, in partnership with the management team, to maximize sales and customer service.

You will oversee store operations, supervise staff, manage schedules and budgets, recruit talent, and build community relations while upholding company policies and standards.

This role requires strong leadership, excellent communication, and a track record of driving profits in a retail environment.