Store General Manager – Guest Experience & Growth

Oakridge Mall; San Jose (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Fresh Dining Concepts (FDC) is seeking experienced, driven Jamba General Managers to lead stores, drive guest experiences, and deliver strong sales performance. This hands-on leadership role oversees operations, develops teams, and ensures brand standards across the store.

The role emphasizes people-first culture, accountability, and delivering high-quality products with outstanding service to enhance guest loyalty and store profitability.

Qualifications

• Minimum age 18.
• High school diploma or GED required.
• Bachelor’s degree preferred, or equivalent experience.
• Minimum of 2 years of successful management experience.
• Direct P&L responsibility.
• Current ServSafe certification required, or can obtain within 30 days of hire.
• Experience coaching and developing teams in retail or restaurant environments.
• Experience supervising hourly and management-level staff.

Responsibilities

• Lead and model exceptional guest service.
• Oversee daily store operations, including food preparation and guest interactions.
• Drive sales performance, revenue growth, and profitability.
• Manage inventory, ordering, and food/labor cost controls.
• Recruit, train, coach, and develop a high-performing team.
• Execute strategies to enhance guest satisfaction and loyalty.
• Address guest feedback and resolve concerns professionally.
• Partner with regional and corporate leaders to ensure brand standards are met.

Skills

Leadership

Communication

Training & Development

Customer Service

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Fresh Dining Concepts (FDC) is seeking experienced, driven Jamba General Managers to lead stores, drive guest experiences, and deliver strong sales performance. This hands-on leadership role oversees operations, develops teams, and ensures brand standards across the store.

The role emphasizes people-first culture, accountability, and delivering high-quality products with outstanding service to enhance guest loyalty and store profitability.