Store General Manager – Bonus Potential, Flexible Schedule

MERS / Goodwill; Cape Girardeau (MO); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Monthly bonus up to $1000

Quarterly bonus up to $1500

Medical benefits

Dental and vision benefits

Employer Paid Life and AD&D Insurance

403(B) Retirement with employer match

PTO up to 15 days per year

Employee store discount

Paid holidays

Flexible schedules

Job summary

MERS / Goodwill is seeking a General Manager for the Cape Girardeau Store - Silver Springs. The role requires leadership over store operations, staffing, and customer service, with a focus on safety and ethics. A driver’s license and experience in retail or logistics management are essential.

The position offers hourly pay at $25.00 with up to $18,000 annual bonus potential, and comprehensive benefits. Join a mission-driven team committed to uplifting lives through work.

Qualifications

• High School Diploma/GED required; Bachelor's Degree preferred.
• Three years of Retail, Warehouse, or Logistics Management and a Valid MO or IL state driver’s license and insurance are required.
• Excellent interpersonal and communication skills include customer service, conflict resolution, and teamwork.
• Leadership skills include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Responsibilities

• Overseeing store operations, resources, and budgets to meet goals and benchmarks.
• Model core values to promote safety, ethics, and quality within the store.
• Supervise, direct, and train staff; ensure primary duties are performed.
• Provide superior customer service to ensure donor/shopper retention and resolve dissatisfaction.
• Coach employees on performance; discipline up to termination as needed.
• Assign daily tasks to achieve operational goals while maintaining efficiency.
• Identify staff for advancement based on performance.
• Safeguard company property and report theft or misconduct.

Skills

Interpersonal skills

Communication

Leadership

Customer service

Conflict resolution

Teamwork

Staff training

Inventory management software

Scheduling

Education

High School Diploma/GED

Bachelor's degree preferred

Tools

Registers

Scheduling software

Inventory management software

Job description

MERS / Goodwill is seeking a General Manager for the Cape Girardeau Store - Silver Springs. The role requires leadership over store operations, staffing, and customer service, with a focus on safety and ethics. A driver’s license and experience in retail or logistics management are essential.

The position offers hourly pay at $25.00 with up to $18,000 annual bonus potential, and comprehensive benefits. Join a mission-driven team committed to uplifting lives through work.