General Manager

MERS / Goodwill; Cape Girardeau (MO); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Monthly bonus up to $1000

Quarterly bonus up to $1500

Medical benefits

Dental and vision benefits

Employer Paid Life and AD&D Insurance

403(B) Retirement with employer match

PTO up to 15 days per year

Employee store discount

Paid holidays

Flexible schedules

Job summary

MERS / Goodwill is seeking a General Manager for the Cape Girardeau Store - Silver Springs. The role requires leadership over store operations, staffing, and customer service, with a focus on safety and ethics. A driver’s license and experience in retail or logistics management are essential.

The position offers hourly pay at $25.00 with up to $18,000 annual bonus potential, and comprehensive benefits. Join a mission-driven team committed to uplifting lives through work.

Qualifications

• High School Diploma/GED required; Bachelor's Degree preferred.
• Three years of Retail, Warehouse, or Logistics Management and a Valid MO or IL state driver’s license and insurance are required.
• Excellent interpersonal and communication skills include customer service, conflict resolution, and teamwork.
• Leadership skills include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Responsibilities

• Overseeing store operations, resources, and budgets to meet goals and benchmarks.
• Model core values to promote safety, ethics, and quality within the store.
• Supervise, direct, and train staff; ensure primary duties are performed.
• Provide superior customer service to ensure donor/shopper retention and resolve dissatisfaction.
• Coach employees on performance; discipline up to termination as needed.
• Assign daily tasks to achieve operational goals while maintaining efficiency.
• Identify staff for advancement based on performance.
• Safeguard company property and report theft or misconduct.

Skills

Interpersonal skills

Communication

Leadership

Customer service

Conflict resolution

Teamwork

Staff training

Inventory management software

Scheduling

Education

High School Diploma/GED

Bachelor's degree preferred

Tools

Registers

Scheduling software

Inventory management software

Job description

Required Travel: 0%

Position Type: Hourly Full-Time

Hourly Rate: $25.00

Bonus Potential: Up to $18,000/year

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professional General Manager to join our Cape Girardeau Store - Silver Springs team! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

Qualifications

• High School Diploma/GED required; Bachelor's Degree preferred.
• Three years of Retail, Warehouse, or Logistics Management and a Valid MO or IL state driver’s license and insurance are required.
• Excellent interpersonal and communication skills include customer service, conflict resolution, and teamwork.
• Leadership skills include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Primary Duties/Responsibilities

• Overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
• Model core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.

Benefits

• Monthly bonus potential up to $1000.
• Quarterly bonus potential up to $1500.
• Individual and family medical benefits.
• Individual and family dental and vision benefits on the first of the month following the hire date.
• Employer Paid Basic Life and AD&D Insurance on the first of the month following the hire date.
• 403(B) Retirement on date of hire.
• 403(B) Retirement + Employer Match after one year of employment
• 401(A) Retirement on date of hire.
• PTO Accrual up to 15 days based on hours worked.
• Employee store discount
• Paid holidays
• Flexible Schedules
• Career Growth Opportunities

MERS Missouri Goodwill is an equal-opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

MERS Missouri Goodwill requires various background and records checks upon employment.