Retail Store Manager | Lead Ops, Team Growth

MERS / Missouri Goodwill Industries; Cape Girardeau (MO); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Monthly bonus potential up to $1000

Quarterly bonus potential up to $1500

Individual and family medical benefits

Dental and vision benefits

Job summary

MERS Missouri Goodwill is seeking an energetic General Manager for the Cape Girardeau Store team. The role focuses on overseeing store operations, budgets, staff training, and delivering exceptional customer service to donors and shoppers.

The ideal candidate will have leadership experience, strong communication skills, and the ability to motivate a team while upholding our values and safety standards. A competitive hourly rate plus bonus potential is offered.

Qualifications

• High School Diploma or GED required; Bachelor's preferred.
• Three years of Retail, Warehouse, or Logistics Management and a Valid MO or IL state driver’s license and insurance are required.
• Excellent interpersonal and communication skills include customer service, conflict resolution, and teamwork.
• Leadership skills include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Responsibilities

• Overseeing store operations, resources, and budgets to meet or exceed goals.
• Model core values to ensure safety, ethics, and quality in the store.
• Supervise, direct, and train staff and ensure core duties are performed.
• Provide superior customer service to ensure donor and shopper retention and quickly de-escalate issues.
• Coach employees on performance, including disciplinary actions when needed.
• Assign daily duties to achieve operational tasks and monitor progress.
• Identify and promote high performers for advancement.
• Protect company property and report theft or misconduct promptly.
• Read, follow, and enforce all agency policies and processes.
• Utilize staffing methods to ensure adequate coverage and manage payroll approvals.
• Eliminate waste through process improvements.
• Maintain professional appearance per dress code.
• Other duties as assigned.
• Monthly bonus potential up to $1000.
• Quarterly bonus potential up to $1500.

Skills

Interpersonal communication

Customer service

Conflict resolution

Teamwork

Leadership

Staff coaching

Workplace technology

Education

High School Diploma/GED

Bachelor's Degree

Tools

Registers

Scheduling software

Inventory management software

Job description

MERS Missouri Goodwill is seeking an energetic General Manager for the Cape Girardeau Store team. The role focuses on overseeing store operations, budgets, staff training, and delivering exceptional customer service to donors and shoppers.

The ideal candidate will have leadership experience, strong communication skills, and the ability to motivate a team while upholding our values and safety standards. A competitive hourly rate plus bonus potential is offered.