Store General Manager - Retail Ops & Growth

MERS / Goodwill; Saint Joseph (MO); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Monthly bonus up to $1000

Quarterly bonus up to $1500

Medical benefits

Dental and vision benefits

Life insurance

403(b) retirement

401(a) retirement

PTO up to 15 days

Employee store discount

Paid holidays

Flexible schedules

Career growth opportunities

Job summary

MERS Missouri Goodwill Industries is seeking a General Manager for the St Joseph Store - Faraon. This role oversees store operations, budgeting, staff supervision, and customer engagement to support the organization’s mission.

Strong leadership and people skills are required to motivate teams and ensure safety and quality standards. The position is hourly full-time with a 50% travel requirement, offering a competitive hourly rate and bonus opportunities.

Qualifications

• High School Diploma/GED required; Bachelor's Degree preferred.
• Three years of Retail, Warehouse, or Logistics Management and a Valid MO or IL state driver’s license and insurance are required.
• Excellent interpersonal and communication skills include customer service, conflict resolution, and teamwork.
• Leadership skills include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Responsibilities

• Overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
• Model core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.

Skills

Interpersonal skills

Customer service

Conflict resolution

Teamwork

Leadership

Decision making

Goal setting

Problem solving

Staff coaching

Workplace technology

Education

High School Diploma / GED

Bachelor's Degree (preferred)

Tools

Registers / Point of Sale

Scheduling software

Inventory management software

Job description

MERS Missouri Goodwill Industries is seeking a General Manager for the St Joseph Store - Faraon. This role oversees store operations, budgeting, staff supervision, and customer engagement to support the organization’s mission.

Strong leadership and people skills are required to motivate teams and ensure safety and quality standards. The position is hourly full-time with a 50% travel requirement, offering a competitive hourly rate and bonus opportunities.