Front End Team Lead: Operations & Customer Experience

Wegmans; Maryland; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Health benefits

401(k) plan with match

Scholarship program

Job summary

Wegmans in Maryland is seeking entry-level leaders who will coordinate and troubleshoot daily activities of customer service employees and participate in store management duties. You will lead a team, ensure resources are available, and act as a liaison across departments to maintain smooth Front End operations.

The role emphasizes flexible day/night schedules, wonderful teamwork, and opportunities to contribute to store projects while delivering exceptional customer service in a fast-paced

Qualifications

• Customer service experience in retail environment
• Ability to multi-task in a fast-paced store setting
• Proficient with computer systems/POS

Responsibilities

• Independently manage day and night store operations, acting as a key leader and liaison
• Delegate tasks with department management to ensure efficient Front End operations
• Manage and develop a customer service team with training and feedback
• Provide outstanding customer service and champion Wegmans values
• Respond quickly to operational issues with store leadership
• Lead or participate in store projects to reinforce company culture

Skills

Customer service

Team leadership

Multi-tasking

Computer skills

Job description

Wegmans in Maryland is seeking entry-level leaders who will coordinate and troubleshoot daily activities of customer service employees and participate in store management duties. You will lead a team, ensure resources are available, and act as a liaison across departments to maintain smooth Front End operations.

The role emphasizes flexible day/night schedules, wonderful teamwork, and opportunities to contribute to store projects while delivering exceptional customer service in a fast-paced