Store Floor Leader — Customer Service & Operations

Ace Hardware Corporation; White Oak (OH); On-site; USD 22,000 - 28,000; Full time

Job summary

Ace Retail Group operates multiple Ace brands in the United States and seeks a Floor Supervisor to help manage store operations and lead staff when the General Manager or Assistant Managers are absent. This role supports Westlake Ace Hardware customers and team members in delivering excellent service and store performance.

You will oversee customer service, store operations, inventory control, and leadership tasks, ensuring a safe, clean environment and timely execution of daily tasks, price

Qualifications

• High School or GED equivalent.
• Previous retail management experience preferred.
• Hardware experience preferred.
• Standing, walking, lifting up to 25lbs and climbing.

Responsibilities

• Project a positive representation of Westlake Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Project a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints.
• Work to resolve problems with the customer and have Westlake’s best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.
• Supervise the “general operations” of the entire store.
• Responsible for opening and closing the store.
• Assist with the implementation of Store Support Center programs.
• Help ensure successful Loss Prevention, Safety and Internal Audits.
• Work with General Manager, Assistant Manager-Operations and Assistant Manager-Merchandising on all aspects of running the store.
• Communicate any operational or managerial issues to the General Manager in a timely manner.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
• Help ensure that weekly price changes and label updates are completed timely and accurately.
• Assist with all cashiering functions including training, maintenance, audits, and reports.
• Perform all other duties as assigned.

Skills

Retail management

Customer service

Hardware knowledge

Physical stamina

Education

High School or GED

Job description

Ace Retail Group operates multiple Ace brands in the United States and seeks a Floor Supervisor to help manage store operations and lead staff when the General Manager or Assistant Managers are absent. This role supports Westlake Ace Hardware customers and team members in delivering excellent service and store performance.

You will oversee customer service, store operations, inventory control, and leadership tasks, ensuring a safe, clean environment and timely execution of daily tasks, price