Store Floor Leader: Lead Sales, Service & Training

Lush; Boulder (CO); On-site; USD 24,000 - 34,000; Full time

Job summary

Lush in Boulder, CO is seeking a Full Time Floor Leader to support the Store Management Team across all areas of the business. You will drive sales, mentor a team of sales associates, and ensure an exceptional customer experience on the shop floor.

This role emphasizes leadership, training, and operational excellence, with responsibilities spanning opening/closing, cash handling, inventory, and maintaining brand standards that reflect Lush's ethical values and skincare expertise.

Qualifications

• Minimum 1 year of experience in customer service and sales
• Cash handling and opening/closing procedures
• Supervisory experience involving coaching, feedback, and training
• Problem-solving issues related to customer service in day-to-day operations
• A fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Responsibilities

• Drive sales and coach the sales team using StoreForce results.
• Lead world-class customer experience on the shop floor.
• Educate customers on Lush brand values and ethical commitments.
• Increase depth of product knowledge and provide informed recommendations.
• Train and coach Ambassadors on sales techniques and product knowledge.
• Support store opening/closing, cash handling, and inventory practices.
• Promote DEIB and foster a positive, productive work environment.

Skills

Customer service

Sales

Supervisory

Coaching

Problem solving

Team leadership

Job description

Lush in Boulder, CO is seeking a Full Time Floor Leader to support the Store Management Team across all areas of the business. You will drive sales, mentor a team of sales associates, and ensure an exceptional customer experience on the shop floor.

This role emphasizes leadership, training, and operational excellence, with responsibilities spanning opening/closing, cash handling, inventory, and maintaining brand standards that reflect Lush's ethical values and skincare expertise.