Store Floor Leader - Guest Experience & MOD

Cscgeneration 2; Costa Mesa (CA); On-site; USD 27,552 - 35,817; Part time

Job summary

Sur La Table is seeking a Store Floor Lead in Costa Mesa, CA to guide daily store operations as Manager on Duty and to inspire customers through exceptional service. The role emphasizes leadership, coaching, and ensuring that the store delivers a best-in-class in-store experience.

The ideal candidate will have retail management experience, strong communication skills, and a passion for community engagement while maintaining product knowledge and brand standards.

Qualifications

• 1 year of retail management experience or higher preferred.
• Strong leadership and team development abilities.
• Excellent communication, problem-solving, and decision-making skills.

Responsibilities

• Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
• Provide in-the-moment coaching and feedback to elevate performance.
• Support onboarding, training, and development of new associates.
• Represent brand and ensure exceptional customer experience.

Skills

Retail leadership

Customer service

Communication

Training & development

Problem-solving

Tools

Microsoft Office

Retail POS systems

Job description

Sur La Table is seeking a Store Floor Lead in Costa Mesa, CA to guide daily store operations as Manager on Duty and to inspire customers through exceptional service. The role emphasizes leadership, coaching, and ensuring that the store delivers a best-in-class in-store experience.

The ideal candidate will have retail management experience, strong communication skills, and a passion for community engagement while maintaining product knowledge and brand standards.