Store Floor Leader: Elevate Service & Sales

JCPenney; Aurora (IL); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Paid vacation/holidays

401(k) with Company match

Employee discount

Job summary

JCPenney in Aurora, IL seeks a Sales Floor Supervisor to drive customer service and profitable growth by leading associates and upholding merchandise standards. You will train staff on sales programs, store processes, and omnichannel methods while ensuring efficient floor execution and a strong customer experience.

You will oversee merchandise presentation, participate in floor moves, and coach associates to meet performance standards, with a focus on teamwork and accountability across all store

Qualifications

• Strong customer service and sales focus with leadership skills.
• Experience coaching and developing associates.
• Knowledge of merchandising and visual standards.

Responsibilities

• Direct customer service and sales activities in-store.
• Maintain merchandise standards and curb shrink.
• Train and coach associates on omnichannel processes.
• Lead floor moves, signing, and display execution.
• Drive profitability through proven team leadership.
• Ensure safety, scheduling efficiency and attendance.

Skills

Customer Service

Leadership

Merchandise Display

Omnichannel

Team Development

Performance Standards

Job description

JCPenney in Aurora, IL seeks a Sales Floor Supervisor to drive customer service and profitable growth by leading associates and upholding merchandise standards. You will train staff on sales programs, store processes, and omnichannel methods while ensuring efficient floor execution and a strong customer experience.

You will oversee merchandise presentation, participate in floor moves, and coach associates to meet performance standards, with a focus on teamwork and accountability across all store