Store Floor Leader: Elevate Service & Merchandising

JCPenney; Evansville (IN); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Employee discount on merchandise

Paid holidays

401(k) with company match

Job summary

JCPenney is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth. You will lead and engage associates, control merchandise standards, and train teams to execute sales-building programs.

You will oversee omnichannel pickup and ship-from-store processes, manage specialty areas, and develop staff to uphold performance and customer satisfaction. A growth-minded leader with retail experience is ideal.

Qualifications

• Customer service focus with ability to resolve customer issues promptly.
• Strong leadership skills to train and develop associates.
• Effective communication and teamwork to drive sales.
• Proven track record in delivering strong retail sales results.
• Ability to manage merchandise standards and store presentation.

Responsibilities

• Direct customer service and sales activities in-store; resolve issues.
• Maintain merchandise presentation; oversee pricing and signing.
• Train and coach associates on omnichannel pickup and order processes.
• Lead specialty areas (Fine Jewelry, Mattress, Window) for sales growth.
• Develop talent and monitor performance to ensure standards.

Skills

Customer service

Leadership

Communication

Retail sales

Merchandise standards

Job description

JCPenney is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth. You will lead and engage associates, control merchandise standards, and train teams to execute sales-building programs.

You will oversee omnichannel pickup and ship-from-store processes, manage specialty areas, and develop staff to uphold performance and customer satisfaction. A growth-minded leader with retail experience is ideal.