Store Floor Leader: Elevate Service & Omnichannel Sales

JCPenney; Dothan (AL); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Paid time off

401(k) with match

Job summary

JCPenney in Dothan, AL is seeking a Sales Floor Supervisor who will drive customer service and profitable sales growth by leading associates, maintaining merchandise standards and executing visual plans. You will train and develop staff, oversee omnichannel pickup and store operations, and manage specialty businesses to maximize efficiency and reduce shrink.

The role emphasizes teamwork, accountability, and delivering exceptional experiences across the sales floor, fitting rooms, and checkout

Qualifications

• Customer service and sales skills to drive profitable growth.
• Ability to lead and develop store associates.
• Experience with merchandising standards and visual execution.

Responsibilities

• Directs customer service and sales activities in store; resolves customer issues and concerns.
• Manages merchandise standards and visual presentation; leads floor plans and pricing/signage.
• Trains, mentors and coaches associates on omnichannel processes and pickup procedures.
• Leads specialty areas (Fine Jewelry, Mattress, Window) and monitors related processes.
• Teaches and coaches staff; supports talent sourcing and performance improvement.

Skills

Customer service

People leadership

Merchandise standards

Omnichannel operations

Training & development

Performance management

Job description

JCPenney in Dothan, AL is seeking a Sales Floor Supervisor who will drive customer service and profitable sales growth by leading associates, maintaining merchandise standards and executing visual plans. You will train and develop staff, oversee omnichannel pickup and store operations, and manage specialty businesses to maximize efficiency and reduce shrink.

The role emphasizes teamwork, accountability, and delivering exceptional experiences across the sales floor, fitting rooms, and checkout