Sales Floor Lead - Customer Service & Merchandising

JCPenney; Birmingham (AL); On-site; USD 38,683,008 - 48,477,744; Full time

Benefits offered by this job

Medical/dental/vision

Paid vacation/holidays

401(k) with Company match

Associate discount

Job summary

JCPenney in Birmingham, AL seeks a Sales Floor Assistant to drive customer service and profitable sales growth by leading associates, managing merchandise standards, and executing sales-building programs.

The role covers inventory, restocking, visual setup, omnichannel support, and overall store operations to ensure a clean, organized shopping environment and strong performance on all metrics.

Qualifications

• Customer service and sales skills are essential as per responsibilities.
• Ability to listen to customer issues and resolve problems.
• Capable of executing store operations and inventory processes.

Responsibilities

• Customer Service & Sales – Models and holds team accountable for delivering outstanding customer service.
• Door to Floor / Restock / RFID & Inventory – Plans upcoming merchandise placement and assists with inventory processes.
• SET / Visual / Environment – Assists with floor moves, graphics, and visual detailing per guidance.
• Omnichannel (SVG 2‑3 only) – Assists with jcp.com processes including orders and returns as needed.
• General Operations – Supports Merchandise Transfer Out (MTO), Return to Vendor and DMTO processes; participates in annual inventory.

Skills

Customer service

Team leadership

Inventory management

Visual merchandising

Job description

JCPenney in Birmingham, AL seeks a Sales Floor Assistant to drive customer service and profitable sales growth by leading associates, managing merchandise standards, and executing sales-building programs.

The role covers inventory, restocking, visual setup, omnichannel support, and overall store operations to ensure a clean, organized shopping environment and strong performance on all metrics.