Store Floor Leader: Elevate Service, Merch & Omnichannel

JCPenney; San Jose (CA); On-site; USD 73,068,000 - 91,349,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with Company match

Associate discount

Paid holidays

Job summary

JCPenney in San Jose seeks a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates and maintaining merchandise standards. You will train teams to execute sales-building programs and effectively manage omnichannel processes.

You will oversee specialty departments, monitor performance, and coach employees to deliver outstanding service while meeting loss-prevention and attendance goals.

Qualifications

• Customer service and sales focus with strong communication.
• Leadership and coaching of associates to meet targets.
• Ability to train on merchandise standards and omnichannel processes.

Responsibilities

• Directs customer service and sales activities in-store; resolves issues.
• Manages merchandise standards and executions, pricing, and signing.
• Trains and coaches associates on jd.com pickup, delivery, and returns processes.
• Leads specialty businesses (Fine Jewelry, Mattress, Window) and drives sell-through.
• Develops talent by sourcing, hiring, and coaching hourly associates.
• Meets performance standards including shrink, safety, and attendance.

Skills

Customer Service

Leadership

Coaching

Problem Solving

Team Development

Accountability

Job description

JCPenney in San Jose seeks a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates and maintaining merchandise standards. You will train teams to execute sales-building programs and effectively manage omnichannel processes.

You will oversee specialty departments, monitor performance, and coach employees to deliver outstanding service while meeting loss-prevention and attendance goals.