Store Floor Leader: Customer-Obsessed & Team Coach

Alliance Consumer Growth, LLC; San Antonio (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

401(k) plan

Generous employee discount

Paid Time Off

Comprehensive Health, Dental, Vision,

Life Insurance

Mental Health benefits

Paid Parental Leave

Employee Referral Bonus Program

Job summary

SKIMS is a solutions-oriented brand delivering the next generation of underwear, loungewear, and shapewear. As a Supervisor, you lead the sales floor, coach Team Members, and drive daily results while fostering an inclusive, high-performing environment.

You’ll open and close, ensure cash accuracy, maintain visual standards, and support launches, restocks, and floor updates. Strong customer focus and leadership shape every shift, with 100% on-floor availability and a commitment to brand values.

Qualifications

• Previous experience in a supervisory or management role in retail, preferably fashion or related industry.
• Strong leadership and customer service skills.
• Ability to coach and motivate a team on the sales floor.
• Ability to manage daily operations and communicate effectively.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.
• When you are assigned as the Sales Floor Captain, you drive performance through zone management, coaching, and team motivation.
• Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs.
• Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.
• Help facilitate the training and onboarding of new Team Members. Support consistent reinforcement of our standards, brand values, and store policies.
• Maintain strong product knowledge and support execution of product launches, restocks, and floor updates.
• Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins!
• Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.
• Communicate openly and respectfully with the team, helping to Inspire Yourself & Others and build a positive, inclusive culture.
• Proactively step in to resolve customer issues with empathy, speed, and ownership.
• Support execution of daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders.

Skills

Supervisory experience

Retail

Leadership

Customer service

Job description

SKIMS is a solutions-oriented brand delivering the next generation of underwear, loungewear, and shapewear. As a Supervisor, you lead the sales floor, coach Team Members, and drive daily results while fostering an inclusive, high-performing environment.

You’ll open and close, ensure cash accuracy, maintain visual standards, and support launches, restocks, and floor updates. Strong customer focus and leadership shape every shift, with 100% on-floor availability and a commitment to brand values.