Store Floor Lead & MOD: Elevate Guest Experience

CSC Generation; Natick (MA); On-site; USD 34,440 - 48,216; Part time

Job summary

Sur La Table in Natick, Massachusetts seeks a Store Floor Lead to inspire and oversee store operations. In this leadership role, you will support the Store Manager in achieving sales goals, coach team members, and drive exceptional customer experiences. Ideal candidates have prior retail management experience and strong leadership skills. You will be key in maintaining store performance and ensuring customer satisfaction. Flexible working hours between 20-25 hours required, including nights and weekends.

Qualifications

• Must be 21 years of age or older at the time of employment.
• 1 year of retail management experience, ideally in culinary retail.
• Strong leadership skills with the ability to inspire and develop a team.

Responsibilities

• Lead the sales floor and oversee daily store operations as Manager on Duty.
• Provide coaching and feedback to elevate performance and engagement.
• Ensure exceptional customer experience through a customer-focused culture.

Skills

Retail management experience

Leadership skills

Communication skills

Problem-solving abilities

Customer service skills

Tools

Microsoft Office

Retail management systems

Job description

Sur La Table in Natick, Massachusetts seeks a Store Floor Lead to inspire and oversee store operations. In this leadership role, you will support the Store Manager in achieving sales goals, coach team members, and drive exceptional customer experiences. Ideal candidates have prior retail management experience and strong leadership skills. You will be key in maintaining store performance and ensuring customer satisfaction. Flexible working hours between 20-25 hours required, including nights and weekends.