Store Floor Lead & Keyholder - Elevate Customer Experience

Gymshark; New York (NY); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Performance-based Bonus

Competitive PTO

Contributory 401(k)

Gymshark Employee Discount

Long service awards

Funded multi-site fitness membership

Enhanced Family Leave plans

STD & LTD plans

Job summary

Gymshark is seeking a Floor Lead in New York to drive exceptional customer experiences and lead from the shop floor. You will manage daily store operations, act as on-duty leader, coach the team and push sales through smart product recommendations.

This role thrives in a fast-paced retail setting and emphasizes high-energy leadership. You’ll energise the team with clear priorities, run daily huddles, and ensure service standards are top-notch while maintaining a positive work environment and

Qualifications

• Experience in a retail environment on shop floor or operations.
• Previous leadership or keyholder experience.
• Strong customer service with a passion for great experiences.
• Confident communicator who can motivate and support a team.
• Commercial mindset to drive sales and add value for customers.
• Highly organized with strong attention to detail.
• Adaptable in a fast-paced environment.

Responsibilities

• Lead from the shop floor to deliver a warm, best-in-class customer experience.
• Support daily store operations including opening, closing and keyholder duties.
• Drive sales through product recommendations and team support.
• Run team huddles, communicate daily priorities and energise the team.
• Coach and support team members to maintain high performance.

Skills

Retail leadership

Keyholder experience

Customer service

Motivational communication

Sales driven

Organized

Thrives in fast-paced env

Job description

Gymshark is seeking a Floor Lead in New York to drive exceptional customer experiences and lead from the shop floor. You will manage daily store operations, act as on-duty leader, coach the team and push sales through smart product recommendations.

This role thrives in a fast-paced retail setting and emphasizes high-energy leadership. You’ll energise the team with clear priorities, run daily huddles, and ensure service standards are top-notch while maintaining a positive work environment and