Shop Floor Leader: Elevate Service, Sales & Team Energy

Gymshark; New York (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental & Vision

Performance-based Bonus opportunity

Competitive PTO

Contributory 401(k)

Gymshark Employee Discount

Long service awards

Funded multi-site fitness membership

Enhanced Family Leave plans

STD & LTD plans

Job summary

Gymshark in New York, NY is seeking a Floor Lead to help run our store day-to-day, leading from the shop floor to deliver exceptional customer experiences and meet sales targets. You’ll act as an on-duty keyholder, guiding the team and ensuring smooth operations.

You’ll coach and energize teammates, run daily huddles, and support product recommendations. The role requires retail experience, leadership, strong communication, and a commercial mindset to drive value for customers while staying

Qualifications

• Retail or store operations experience.
• Experience in a leadership or keyholder role.
• Strong customer service and communication skills.
• Ability to motivate and coach a team.
• Commercial mindset to drive sales.
• Highly organized with attention to detail.
• Thrives in a fast-paced environment.

Responsibilities

• Lead from the shop floor to deliver a best-in-class customer experience.
• Oversee daily store operations including opening/closing and keyholder duties.
• Drive sales through product recommendations and team support.
• Run team huddles and communicate daily priorities.
• Coach team members to maintain high performance.

Skills

Leadership

Customer Service

Communication

Sales Driven

Organization

Adaptability

Job description

Gymshark in New York, NY is seeking a Floor Lead to help run our store day-to-day, leading from the shop floor to deliver exceptional customer experiences and meet sales targets. You’ll act as an on-duty keyholder, guiding the team and ensuring smooth operations.

You’ll coach and energize teammates, run daily huddles, and support product recommendations. The role requires retail experience, leadership, strong communication, and a commercial mindset to drive value for customers while staying