Floor Lead: Elevate Customer Experience & Team Momentum

Gymshark; New York (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Performance-based Bonus

Competitive PTO

Contributory 401(k)

Gymshark Employee Discount

Long service awards

Multi-site fitness membership

Enhanced Family Leave

STD & LTD plans

Job summary

Gymshark is seeking a Floor Lead to support the day-to-day running of our store, leading from the shop floor to deliver exceptional customer experiences. You’ll play a key role in driving service standards, sales and operational excellence while creating a positive, high-energy environment for your team.

As a keyholder on duty, you’ll open/close the store, drive sales through product recommendations and energise the team with daily priorities.

Qualifications

• Experience in a retail environment with leadership exposure.
• Strong customer service skills and ability to deliver great experiences.
• Confident communicator who can motivate and support a team.
• Commercial mindset with ability to drive sales.
• Highly organized with attention to detail.
• Thrives in a fast-paced environment.

Responsibilities

• Lead from the shop floor to deliver a warm, best-in-class customer experience.
• Open and close the store and perform keyholder duties.
• Drive sales through product recommendations and team support.
• Run team huddles and communicate daily priorities.
• Coach teammates to maintain high performance.

Skills

Leadership

Customer service

Communication

Sales mindset

Team coaching

Organization

Adaptability

Job description

Gymshark is seeking a Floor Lead to support the day-to-day running of our store, leading from the shop floor to deliver exceptional customer experiences. You’ll play a key role in driving service standards, sales and operational excellence while creating a positive, high-energy environment for your team.

As a keyholder on duty, you’ll open/close the store, drive sales through product recommendations and energise the team with daily priorities.