Floor Lead: Inspire Teams, Elevate Customer Experience

Gymshark; London (KY); Presencial; USD 34.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance-based bonus

Funded Healthcare benefit

25 days holiday & Bank Holidays

Contributory employer pension scheme

Flexible benefits – dental, cycle to,

Gymshark Employee Discount

Long service awards

High street cashback

Wellbeing support

Family leave

Multisite fitness membership

Life Assurance

Descripción de la vacante

Gymshark is seeking a Floor Lead for our White City store in London to shape the customer experience on the shop floor. You’ll inspire your team, deliver exceptional service, and champion Gymshark standards every day.

As a visible leader, you’ll run daily huddles, coach teammates, manage openings and closings as keyholder, and ensure stock and presentation meet our high expectations in a fast-paced retail environment.

Formación

• Experience in a leadership or supervisory role.
• Experience working within a retail store environment.
• Previous keyholder experience.
• A track record of delivering exceptional customer service in a fast-paced environment.
• Strong communication skills and confidence leading and influencing others.
• A positive, energetic, and people-first approach to leadership.
• The ability to multitask and maintain high standards across customer service, operations, and store presentation.
• Strong problem-solving skills and the confidence to make decisions when required.
• A collaborative mindset and ability to work effectively as part of One Team.
• A passion for continuous improvement, learning, and personal development.
• A genuine interest in fitness, wellness, and community.
• Valid Right to Work in the UK

Responsabilidades

• Leading from the shop floor and creating exceptional experiences for every customer.
• Inspiring and motivating teammates through positive leadership, energy, and example.
• Running daily huddles, communicating priorities, and setting the team up for success.
• Providing real-time coaching and feedback to support individual and team development.
• Helping customers find the right products through genuine conversations and expert product knowledge.
• Supporting store performance through strong service standards, sales confidence, and commercial awareness.
• Championing Gymshark Membership and helping customers understand the benefits.
• Taking ownership of shop floor standards, ensuring the store is always clean, organised, and customer-ready.
• Supporting stock replenishment, delivery processing, and back-of-house operations when needed.
• Acting as a keyholder and supporting opening and closing procedures.
• Managing customer queries and escalations with confidence, empathy, and sound judgement.
• Stepping up as manager on duty when required, making decisions that support the team, customer, and business.
• Adapting to changing priorities and helping the store succeed during busy trading periods

Conocimientos

Leadership

Coaching

Communication

Team leadership

Retail experience

Problem solving

Multitasking

Customer focus

Descripción del empleo

Gymshark is seeking a Floor Lead for our White City store in London to shape the customer experience on the shop floor. You’ll inspire your team, deliver exceptional service, and champion Gymshark standards every day.

As a visible leader, you’ll run daily huddles, coach teammates, manage openings and closings as keyholder, and ensure stock and presentation meet our high expectations in a fast-paced retail environment.