Store Floor Lead & Customer Experience Coach

Abercrombie & Fitch Co.; Durham (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead in Durham, North Carolina. This role involves acting as the Floor Supervisor to ensure customers receive a quality in-store experience, guiding and coaching Brand Reps and Stock Associates. Responsibilities include performing opening and closing routines, operating register systems, and maintaining visual displays. Candidates should demonstrate strong leadership and customer service skills, contributing to the store's overall performance.

Qualifications

• Strong leadership skills to guide Brand Reps and Stock Associates.
• Ability to analyze reporting for informed decision making.
• Excellent customer service and communication skills.

Responsibilities

• Ensure quality in-store experience as Floor Supervisor.
• Drive store performance through customer experience.
• Assist in opening and closing routines.

Job description

Abercrombie & Fitch Co. is seeking a Key Lead in Durham, North Carolina. This role involves acting as the Floor Supervisor to ensure customers receive a quality in-store experience, guiding and coaching Brand Reps and Stock Associates. Responsibilities include performing opening and closing routines, operating register systems, and maintaining visual displays. Candidates should demonstrate strong leadership and customer service skills, contributing to the store's overall performance.